Store & Showroom

All your queries answered regarding ordering.

How do I find my nearest store?

You can locate your nearest showroom by visiting our Find a Store page. Our team will be happy to assist you with product information, availability, and personalised recommendations.

Can I visit the showroom before purchasing?

Absolutely. We encourage customers to visit our showrooms to experience the comfort, materials, and quality of our furniture in person. Please note that not every product listed online may be displayed in every store. If you are looking to view a specific item, we recommend contacting the store beforehand to confirm availability.

Who can help me with a product enquiry?

Our experienced sales consultants are available in store to assist with product details, dimensions, material options, availability, and styling advice.

Orders & Availability

All your queries answered regarding products.

When is my order considered confirmed?

An order is confirmed once the required deposit or full payment has been received and the order has been processed through our system.

Are your products brand new?

Yes. All standard products are supplied brand new and packaged in original boxes unless clearly marked otherwise.

Do you sell ex-display or clearance items?

From time to time we offer discounted ex-display or clearance items. These products are clearly identified and are sold as is.

Can I place an order over the phone?

Yes. Our team can assist you with placing an order over the phone and provide guidance throughout the purchasing process.

Payment

All your queries answered regarding payments.

What payment methods do you accept?

For your convenience we accept a range of payment options including:

  • Cash
  • Major credit cards including AMEX
  • Afterpay 
  • Interest Free 8 Weeks In Store Payment Plan
  • Approved finance options

Please contact your local store for further details regarding available payment options.

Do you offer interest-free payment options?

We may offer interest-free or flexible finance options through selected providers. Please enquire in store for current offers and conditions.

Delivery & Pickup

All your queries answered regarding shipping.

How long does delivery take?

If your item is in stock and your invoice has been fully paid, delivery can usually be arranged within 48 hours, depending on delivery schedules and availability. For special order, preorder or exclusive items, delivery times may vary.

Do you deliver on weekends?

Yes. Delivery services are available on Saturdays or Sundays.

Do you deliver to apartments or upper floors?

Yes, we can deliver to upper floors where access allows. Additional delivery charges may apply depending on stairs, lifts, and access requirements.

Can I collect my furniture myself?

Yes. If the item is available in stock, you may collect it during store trading hours. Alternatively, collection can be arranged from our warehouse during warehouse operating hours.

Do you use third-party delivery services?

Yes. We partner with experienced delivery providers to ensure your furniture arrives safely and efficiently. Delivery charges may vary depending on the size of your order and your location.

Warranty, Returns & Claims

All your queries answered regarding return.

Do your products come with a warranty?

Yes. Our new furniture products include warranty coverage against manufacturing defects. Warranty details can be found on individual product pages or within our Warranty Policy. All purchases are also protected under the consumer guarantees provided by Australian Consumer Law.

Do you offer returns or refunds?

Returns and refunds are handled in accordance with our Returns Policy and Australian Consumer Law. If you require assistance, please contact our team to discuss your situation.

What should I do if my item arrives damaged?

If your delivery arrives with damage, please notify us within 5 days and provide photos along with your order details. Our team will review the claim and assist with a resolution as quickly as possible.

Customer Support

All your queries answered regarding return.

How can I provide feedback or suggestions?

We welcome your feedback. You can speak directly with our team in store or contact us through our website.

Can someone help me choose furniture for my space?

Yes. Our experienced team is always happy to assist with product selection, sizing advice, and styling recommendations to help you create the perfect space.

What should I do if my item arrives damaged?

If your delivery arrives with damage, please notify us within 5 days and provide photos along with your order details. Our team will review the claim and assist with a resolution as quickly as possible.

  • Trusted products

    Curated selection of trusted products for your home

  • After sales support

    Dedicated after-sales support team, ready to assist you

  • Delivery across globe

    We deliver quality furniture right to your doorstep

  • Quality home goods

    Top-notch products crafted with precision and quality