Shipping Policy

Delivery Areas

The Discount Furniture Co provides furniture delivery across Melbourne and regional Victoria. Delivery arrangements and charges depend on your address, the products ordered and access requirements.

We do not offer a standard interstate delivery service. Customers outside Victoria may arrange their own collection or freight from our Derrimut warehouse, or contact our team before ordering to discuss possible arrangements.

Delivery Charges

Our standard local delivery charges are based on the delivery distance from our dispatch location:

  • Up to 25 km: $100

  • Over 25 km and up to 50 km: $150

  • Over 50 km and up to 100 km: $200

  • Over 100 km and up to 160 km: $280

Eligible regional Victoria deliveries are available at a flat rate of $350.

The applicable delivery option and charge will be displayed at checkout where available. If no delivery option appears for your address, please contact our team for a quote before placing your order.

Deliveries involving flights of stairs attract a $20 surcharge. Please tell us about any stairs when arranging delivery.

Other difficult access or special delivery requirements may attract additional charges. Any applicable charges will be explained and agreed with you before delivery.

Estimated Delivery Timeframes

Estimated delivery timeframes are provided at the time of purchase. Please refer to the estimate displayed for your selected product during the purchasing process or provided by our team before you place your order.

Timeframes may differ between products depending on stock availability, supplier availability, incoming shipments, your location and delivery scheduling.

Delivery estimates are not guaranteed dates. Delays can occur due to supplier or manufacturing delays, shipping disruptions, port congestion, weather or other unforeseen circumstances.

If we become aware of a significant change to your estimated delivery timeframe, we will contact you with an updated estimate and discuss the available options. If we cannot supply your order within the agreed timeframe or a reasonable time, we will work with you to provide an appropriate resolution in accordance with Australian Consumer Law.

If you need your furniture by a particular date, please contact us before ordering so we can discuss availability and whether your requirements can be met.

Products on Display in Store

A product being on display in one of our showrooms does not necessarily mean it is in stock or available for immediate collection.

Some display products are available to order from our suppliers or incoming shipments. Please refer to the estimated timeframe provided at purchase, or contact our team to confirm current availability before ordering.

Preparing for Delivery

To help us complete your delivery safely:

  • Provide an accurate delivery address, contact number and any relevant access instructions.

  • Tell us in advance about stairs, lifts, narrow entrances, restricted parking or other access limitations.

  • Check that the furniture will fit through all doorways, hallways, staircases, lifts and other access points.

  • Ensure someone is available to receive your order at the agreed delivery time.

  • Clear the delivery route and arrange suitable protection for floors, walls and other internal surfaces.

If delivery cannot be completed because nobody is available or because of access issues that were not disclosed, an additional delivery charge may apply. Our team will explain any applicable charge before arranging another delivery.

Disposal of product packaging is not included in our standard delivery service.

If you notice damage to your goods or property during delivery, please notify the delivery team and contact us as soon as reasonably possible so we can investigate and assist.

Click & Collect

Click & Collect is available for eligible orders purchased online or in store.

Collection can be arranged from our warehouse once our team confirms that your order is ready.

Warehouse address:
Unit 2/1 Elgar Road, Derrimut VIC 3026

Collection hours:
Tuesday to Saturday, 10:00 am – 4:00 pm

Please wait for confirmation that your order is ready before travelling to the warehouse or sending a collection agent.

Customers arranging their own collection should ensure that their vehicle or chosen carrier is suitable for the size and weight of the goods, and that appropriate equipment is available to protect and secure them during transport.

Please coordinate any third-party freight collection with our team in advance.

Damage caused by improper handling, securing or transport by you or your independently appointed carrier after collection is your responsibility. This does not affect your rights relating to pre-existing faults or damage, or loss or damage caused by us.

Your Consumer Rights

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law, including any applicable rights to a repair, replacement, refund or compensation.

Contact Us

For delivery quotes, availability enquiries, collection arrangements or help with an existing order, please contact our team.